FAQs

Are you a wholesaler? Do you have a question? Please email wholesaleorders@eeboo.com or give our office a call!

If you need guidance on assembling our displays, please click here.

How long will it take to ship my order?

We ship our orders within 2-3 business days.

Do you ship internationally?

We do not ship internationally at this time. If you would like to know if there is an eeBoo distributor in your area please feel free to reach out to us at info@eeboo.com.

When is my card charged?

Payment is processed upon confirmation of the order.

What kind of payments do you accept?

We accept Visa, Mastercard, and American Express.

What are your shipping rates?

Orders of $1-25: $6.95
Orders of $25-40: $9.95
Orders of $40-60: $13.95
Orders of $60-74.99: $16.95
Orders of $75+ FREE

For wholesale shipping rates, please contact info@eeboo.com.

What shipping carrier do you use?

Orders will ship via UPS or FedEx Ground.

Can you ship my order to a PO Box?

As we ship via UPS or FedEx Ground, we cannot ship to a USPS PO box.

Do you charge Sales Tax?

Sales tax will be charged in New York State.

What is your return policy?

Returns and exchanges are not accepted. If there are any issues with your order, please reach out to info@eeboo.com

How do I cancel or change my order?

Email us at info@eeboo.com or call us at 212-222-0823 as soon as possible. Orders often ship within one business day of receipt. Make sure you have your order number ready.

Our puzzle is missing a piece; can we get a replacement?

Yes. We cannot replace individual puzzle pieces, but we would be happy to send you a replacement puzzle if you find that yours is missing a piece upon opening your sealed box. Please send us the PO# (can be found on the back of the box) and a picture of the puzzle with the missing piece and we will replace it.

We lost the instructions to our game; can we get another copy?

Yes. We have PDF version of our game instructions that we would be happy to send. Please email us at info@eeboo.com.

We have foreign language instructions available in Spanish, French, German, and for some products, Danish and Korean. If you would like copies of these instructions, please email us at info@eeboo.com.

Can we get a replacement if our game has missing or damaged pieces?

We are happy to offer replacements for games purchased from an eeBoo retailer that have not been discontinued. If you purchased a game that came with pieces damaged or missing, please send us the PO# (found on the back of the box) and a picture of the damages if applicable.