• FAQ •

Place orders by 12/13 for holiday delivery.

Place orders by 12/13 for holiday delivery.

 

Order Questions

Can I apply discounts to an order placed before a sale went live? +

Discounts are only valid during the period of the sale. Stay tuned for our next sale and take advantage of free shipping between promotions!

Is the discount applied before or after shipping is calculated? +

Discounts are applied before shipping is calculated. Therefore, your discounted cart must reach $60 in order to receive free shipping.

Do you have gift wrapping or price-less packaging? +

At this time, we do not have gift wrapping available. 

If you would like to add a note to your order, please add it to the "Add a note to your order" field on the cart page before checking out.

Our packages do not contain any pricing.

When is my card charged? +

When you place your order the charge is pre-authorized on your credit card, but the charge will only be finalized when your order ships.

What kind of payments do you accept? +

We accept Visa, Mastercard, and American Express.

Do you charge Sales Tax? +

We charge tax based on your local state tax regulations.

How do I cancel or change my order? +

Orders are processed immediately. Please verify that your cart, shipping address, and other order details are correct before checking out.

We cannot guarantee orders can be changed if they have already been processed.

If necessary to change your order, email us at website@eeboo.com as soon as possible. Orders are often processed within one business day of receipt. Make sure you have your order number ready.

Can I make additions to my order? +

We are not able to add additional products to your order, please place a new order with any additional products you are interested in.

What is your return policy? +

Returns and exchanges are not accepted. If there are any issues with your order, please reach out to website@eeboo.com.

 

Shipping Questions

What are your shipping rates? +

Orders of $1-59.99: $7.99

Orders $60 and above: FREE

For wholesale shipping rates, please contact wholesaleorders@eeboo.com.

Shipping is calculated on the discounted cart total. If you are using a discount code, your order including the discount must total $60 to get free shipping.

How long will it take to ship my order? +

Expect delivery of your product 3-8 days after purchasing. Please note, due to increased online shopping there are occasionally unanticipated delays.

Can I ship one order to multiple addresses? +

No, we can only send an order to one address. If you need to have items delivered to multiple addresses, they will need to be placed in separate orders.

Do you ship internationally? +

We do not ship internationally at this time, however you can find eeBoo at many international retailers. Find our favorites here: international stockists

What shipping carrier do you use? +

Orders will ship via UPS Ground.

My order arrived but I received the wrong product or something was damaged. What should I do? +

Please reach out to us at website@eeboo.com with your order number and shipping issue. We will work to resolve the issue as soon as possible.

Will my order arrive by 12/25? +

Please place your order by 12/13 for delivery by 12/25. We ship UPS Ground from our warehouse in Massachusetts. UPS has been experiencing delays and can not guarantee delivery dates.

 

Product Questions

Our puzzle is missing a piece; can we get a replacement? +

If you believe there is a problem with your puzzle due to a manufacturing error, please fill out the form linked below so we can assist you. We cannot replace individual puzzle pieces. Please note that not all puzzles styles are available as replacement puzzles.

Please fill out this form to report any missing pieces.

Can we get a replacement if our game has missing or damaged pieces? +

While we cannot send individual pieces, we are happy to offer full replacements for games or puzzles with manufacturing issues. If you purchased a game that was missing a piece or came with defective pieces please fill out this form to report the damages.

My puzzle doesn't fit together correctly? +

Puzzles should have a good fit--please email us a photo to website@eeboo.com so we can help out.

We lost the instructions to our game; can we get another copy? +

Yes. We have PDF versions of our game instructions that we would be happy to send. Please email us at website@eeboo.com.

We have foreign language instructions available in Spanish, French, German, and for some products, Danish and Korean. If you would like copies of these instructions, please email us at website@eeboo.com.

 

Work with us

Are you a wholesaler? Do you have a question? +

Please email wholesaleorders@eeboo.com or give our office a call! If you need guidance on assembling our displays, please click here.

Our wholesale website is wholesale.eeboo.com. Please head there to place orders or open an account.

Do you accept artist, designer, or photographer submissions? +

If you are an artist, designer or photographer interested in submitting artwork, please fill out this form.

Interested in corporate gifting? +

Send us an email at website@eeboo.com and we can help!

Interested in collaborating with us on social media or a blog? Please click here.

Please be aware of fraudulent sellers. Read more here