• FAQ •
Contact us if your question isn't listed.
Contact us if your question isn't listed.
Order Questions
Discounts are only valid during the period of the sale. Stay tuned for our next sale and take advantage of free shipping between promotions!
Discounts are applied before shipping is calculated. Therefore, your discounted cart must reach $60 in order to receive free shipping.
Please email us at website@eeboo.com.
We try to respond to all messages within 2 business days.
Our offices are open Mon-Fri 10am-5pm est, excluding holidays.
We will be closed Monday 5/30.
At this time, we do not have gift wrapping available.
If you would like to add a note to your order, please add it to the "Add a note to your order" field on the cart page before checking out.
Our packages do not contain any pricing.
When you place your order the charge is pre-authorized on your credit card, but the charge will only be finalized when your order ships.
We accept Visa, Mastercard, and American Express.
We charge tax based on your local state tax regulations.
Orders are processed immediately. Please verify that your cart, shipping address, and other order details are correct before checking out.
We cannot guarantee orders can be changed if they have already been processed.
If necessary to change your order, email us at website@eeboo.com as soon as possible. Orders are often processed within one business day of receipt. Make sure you have your order number ready.
We are not able to add additional products to your order, please place a new order with any additional products you are interested in.
Returns and exchanges are not accepted. If there are any issues with your order, please reach out to website@eeboo.com.
Shipping Questions
Orders of $1-59.99: $7.99
Orders $60 and above: FREE
For wholesale shipping rates, please contact wholesaleorders@eeboo.com.
Shipping is calculated on the discounted cart total. If you are using a discount code, your order including the discount must total $60 to get free shipping.
Expect delivery of your product 4-8 business days after purchasing. Please note, due to rising COVID-19 cases and exposures, we are experiencing additional delays. We are working hard to get your packages to you as quickly and as safely as possible. Thank you for your understanding.
No, we can only send an order to one address. If you need to have items delivered to multiple addresses, they will need to be placed in separate orders.
We do not ship internationally at this time, however you can find eeBoo at many international retailers. Find our favorites here: international stockists
Orders will ship via UPS Ground.
Please reach out to us at website@eeboo.com with your order number and shipping issue. We will work to resolve the issue as soon as possible.
Product Questions
If you believe there is a problem with your puzzle due to a manufacturing error, please fill out the form linked below so we can assist you. We cannot replace individual puzzle pieces. Please note that not all puzzles styles are available as replacement puzzles.
While we cannot send individual pieces, we are happy to offer full replacements for games or puzzles with manufacturing issues. If you purchased a game that was missing a piece or came with defective pieces please fill out this form to report the damages.
Puzzles should have a good fit--please email us a photo to website@eeboo.com so we can help out.
Yes. We have PDF versions of our game instructions that we would be happy to send. Please email us at website@eeboo.com.
We have foreign language instructions available in Spanish, French, German, and for some products, Danish and Korean. If you would like copies of these instructions, please email us at website@eeboo.com.
Work with us
Please email wholesaleorders@eeboo.com or give our office a call! If you need guidance on assembling our displays, please click here.
Our wholesale website is wholesale.eeboo.com. Please head there to place orders or open an account.
If you are an artist, designer or photographer interested in submitting artwork, please fill out this form.
Send us an email at website@eeboo.com and we can help!
Interested in collaborating with us on social media or a blog? Please click here.
Please be aware of fraudulent sellers. Read more here