We are so sorry to hear you received a damaged puzzle. We take quality concerns very seriously and we have pretty rigorous quality control procedures in place but occasionally a bad puzzle gets past us. We track all damaged puzzles so we can provide detailed feedback to our production team. Out of all the puzzles we make far less than 1% are damaged. Since we want to meet all of our customers needs we offer to send a totally new puzzle on us and you can request the same puzzle or a different style, I am sorry if that wasn't clear when requesting the replacement. If you could send us an email with your phone number or email, of you or your daughter, we can make sure to get a new puzzle of your choosing to your doorstep! We promise to get you a puzzle you'll love! We always stand by our product and we have a really kind, dedicated team of customer service people here ready to help resolve any problem. I am really sorry if this was not your experience. Please be in touch so we can make you a happy puzzler! The best email to reach out to is firstname.lastname@example.org and I will personally keep an eye out for your email with contact information.